TELEPHONEETIQUETTE | TELEPHONE ETIQUETTE |
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n today’s business environment, the Phone Etiquette displayed in organizations is indicative of its willingness and ability to efficiently assist customers – both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of an organization’s customers making it a critical customer ‘touch point’.
Nowadays virtual teams are the norm rather than the exception and one of their primary channels of communication is the telephone. Hence it is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange.
Below are listed some of the important components of the workshop:
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