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Worldclass Trainings by leading trainers from Industry.
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Special Offer: Learn IBM Mainframe for just INR 15,000/-. Offer valid till April 2010.
Mr. Vijay Kumar Congratulations !! CSC Noida, Lotus Notes Admin
Mr. Anbu Congratulations !! CTS Chennai, IBM Mainframe
Ms. Prerna Congratulations !! MNC Gurgaon, Manual/Automated Testing
. Mr. Kr. Himanshu Congratulations !! LnT Faridabad, Lotus Notes Admin
Mr. Mridul Congratulations !! HDFC Hyderabad, IBM Mainframe
Home arrow CustomerService
Customer Service Training
In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with consistently exceptional service. In order to achieve this it is important to ask yourself some questions:
  • Does your staff have the right skill sets to deliver exceptional customer service? Currently how do they develop good customer service skills? Is there a plan to continuously improve customer service?
  • Is the voice of the customer given the necessary priority? Is there customer
    service satisfaction?
  • Can they communicate and listen effectively to uncover the customer’s true needs?
  • Do they understand the importance of internal customers?

Prospects are converted to customers by good sales techniques. But what converts new customers to repeat customers is customer satisfaction, which can only be achieved by exceptional customer service.

This Customer Service Training program is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service.

Below are listed some of the important components of the training:

  • Customer Service in the 21st century
  • Internal Customers and External Customers
  • Managing Customer Expectations
  • Handling Customer Complaints
  • Building Rapport & Showing Empathy
  • First Impressions – You Only Get One Chance
  • The Ten Must-Knows’ of Good Customer Service
  • Handling a Dissatisfied Customer
  • Developing Good Communication Skills

 
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